If your pump is not working, please try the following:
1. Prime the Product: If your bottle is new and it’s your first time using the cream you may have to prime the pump by pumping it 15-20 times before any cream dispenses out of the pump.
2. Burp the Pump: If priming the pump doesn’t work and during use of the product the pump appears to jam, there may be an air bubble stuck in the airless pump. To fix this you simply knock the air out of the pump by smacking it across the palm of your hand or a hard even surface.
3. Reset the Pump: If these previous steps don’t work you may have to reset the pump. Simply turn over your bottle to the underside and using a stretched out paper clip insert it slowly into the tiny hole at the bottom of the bottle and slowly push up. This is going to further release any trapped air in the pump.
These tips should restore your pump to full working condition, however if you find your pump is still not working feel free to contact us on 1800 851 888.